Refund policy

Returns:

Due to the nature of our products all sales are final. After an order is completed and verified, you will not be able to edit or cancel the products.

Please double-check your order contents, name, and address to ensure that your order is delivered to the correct address.

If there are further questions about your order, our return policy, or issue/damage with delivered goods please do not hesitate to reach out to us at oniigainz@gmail.com or our Contact Us form.

Exchange, Damages, or Misdelivered Orders:

If the product comes damaged as a result of the shipment being mishandled please do not hesitate to notify and contact us at oniigainz@gmail.com or our Contact Us form

We do require images of the damage and may request that you return the item to us, so please DO NOT destroy/discard the item(s).

We are not responsible if your shipment is misdelivered by the postal service or gets stolen. However, please do not hesitate to notify and contact us at oniigainz@gmail.com or our Contact Us form so we can open a complaint/initiate the process on our end.

**We do not personally ship/deliver our orders**

Wrong/Incomplete Address:

Some orders will occasionally return to us; if this occurs, you must reimburse the shipping costs. Please ensure the shipping address on your order is correct!

Please keep in mind since we are a small business, we may be unable to replace orders with inaccurate or partial addresses.

If there are further questions about your order, our return policy, or issue/damage with delivered goods please do not hesitate to reach out to us at oniigainz@gmail.com or our Contact Us form.